1. Eligibility for Returns:
1.1 To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
1.2 Returns are accepted within 30 days from the date of delivery.
2. Initiating a Return:
2.1 To initiate a return, please contact our customer service team at info@icorehaven.com or call : +1(888) 656-7579 .
2.2 Provide your order number, the reason for the return, and any relevant details about the item you wish to return.
2.3 Our customer service team will guide you through the return process and provide instructions on where to send the item.
3. Return Shipping:
3.1 Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
3.2 Please ensure that the item is securely packaged to prevent damage during transit. iCoreHaven is not responsible for damage incurred during return shipping.
4. Refund Process:
4.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
4.2 If the return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow a reasonable processing time.
5. Refund Amount:
5.1 The refund amount will be the purchase price of the returned item, excluding any shipping charges unless the return is due to an error on our part.
6. Damaged or Defective Products:
6.1 If you receive a damaged or defective product, please contact us immediately with photos of the damaged item.
6.2 We will arrange for a replacement or offer a full refund for the damaged or defective item.
7. Exchanges:
7.1 We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team for assistance.
8. Cancellations:
8.1 Orders may be canceled within 24 hours of purchase. After this timeframe, orders cannot be canceled as they may have already been processed for shipment.
9. Need Help ?:
If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at info@icorehaven.com or call : +1(888) 656-7579 .
Thank you for choosing icoreHaven.